FAQ

Shipping policy

We only ship to U.S. customers, including APO addresses. Unfortunately, we do not directly ship our products internationally via our website. This includes Freight Forwarders; Any shipping order that is addressed to a Freight Forwarder will be cancelled. However, there are trusted vendors selling our products in Canada, Dubai, Taiwan and Hong Kong.  

 

On weekdays, we will process your orders within 48 hours. Order received from Friday to Sunday will be processed the next working day. Shipping speed is based on your pre-selected shipping method. 

Returns and exchanges

For food safety purposes, we usually do not require customers to ship products back to us. In a rare case, we will instruct a customer to return the package through a selected means of communication.

It’s simple: 100% customer satisfaction or your money back. If there is a shipment, quality or taste issue had with any of our products, please send us an email and we will refund or replace your entire order, no hesitations whatsoever!

A receipt or proof of purchase with the order number, product description, best by date and the price per item is required. 

 An accurate description of the problem or defect is required. Please be as concise as you can so we can identify the cause of the problem. 

JTC products purchased from www.justthecheese.com will be refunded through the original payment method. If the products were purchased through a third-party vendor, distributor, or locations other than this site are not refundable through our site. We will work with the third-party vendor to issue a refund, which may take longer to process.

Where to buy Just The Cheese®?

You can buy our products directly from our website! We also sell on Amazon and are in over 2500 stores across the United States.

Please check our Find Us page to see if a local store near you sells our products! We are in the process of expanding our presence in retail, so check back every once in a while to see if we’ve made it to your favorite store yet!

We are in Whole Foods Canada and getting ourselves set up on Amazon.ca., so keep an eye out for us there!  

What is in our cheese and crunchy snacks?

All of our cheese is 100% Wisconsin made -- Our factory makes some and our friends’ in the State make the rest. 

We source only the finest local Wisconsin milk, and our 

licensed Wisconsin cheesemakers produce small batches of cheese that’s aged to perfection.  After that, the cheese is off to our Just The Cheese® team to be shredded, baked and packaged! That’s it!

Yes. All of our cheese is made from pasteurized milk.  Pasteurization destroys unwanted pathogenic microorganisms, such as E. coli and listeria.  We choose to use and create products that will keep you strong and healthy!

Rennet is used to help coagulate our cheese. We use rennet made from yeast, meaning that the rennet or enzyme used in our cheese is microbial and considered suitable for vegetarians to eat.

Yes! Due to the microbial enzyme we use, Just The Cheese® is suitable for vegetarians.

Gluten is a mixture of plant proteins that occur in grains.  A small percentage of the population has either a gluten allergy or is gluten intolerant.  We are happy to say that all Just The Cheese® products are gluten-free!

Our products are not Halal or Kosher certified.  However, this is something we are exploring and is a possibility in the future.

Nutrition Information

There is less than one gram of carbs per package, which comes from the lactose in our milk. Thanks to this, our products are the perfect snack to eat if you are on any low-carb or keto diet. 

One package of bars contains two cheese bars, and each package has 300mg of sodium.  This equals out to about 150mg of sodium per bar.  Our minis contain 200mg of sodium per package.

There are 8 grams of protein in one package of bars. This amount of protein is equivalent to one cup of milk!

Other Questions

Good news! All of our products are produced in our factory that does not contain any of the items listed above.

No, our products do not require refrigeration. Our special packaging protects our bars from the effects of oxygen and light, meaning they can be taken and stored anywhere! Woohoo!

Thanks to our packaging. Our bars have a shelf life of 9 months and minis have a shelf life of 12 months.